SmallBizGenius Analysis

Mountainsteals, also known as Steep and Cheap, offers discounted outdoor gear, but customer experiences are mixed. While some reviewers praise the great prices and occasional positive customer service interactions, many report issues with slow shipping, difficult returns, and unresponsive or unhelpful customer service.

Category Breakdown

Scores based on analysis of 84 recent reviews

Customer Service

3.5/10

Many reviewers report negative experiences with Mountainsteals' customer service, describing it as rude, unhelpful, and unresponsive. Several customers mentioned difficulty resolving issues with orders, returns, and refunds, with some being given conflicting information or ignored altogether.

42 reviews mention this

Returns & Refunds

3.0/10

The return and refund process is a major point of frustration for many customers, with reports of unexpected shipping fees, delays in receiving refunds, and difficulties obtaining store credit. Some reviewers claim they were charged for return shipping even for defective items, while others were denied refunds due to alleged signs of wear, even when the items were returned in new condition.

35 reviews mention this

Shipping & Delivery

4.0/10

Several reviewers complain about slow shipping times and issues with order delivery, including packages being delivered to the wrong address or stolen after delivery. Some customers also report difficulty canceling orders, even shortly after placing them, and encountering unhelpful customer service when trying to resolve shipping problems.

25 reviews mention this

Pricing & Value

8.5/10

Many reviewers acknowledge that Mountainsteals offers great prices and deals on outdoor gear, making it an attractive option for budget-conscious shoppers. Some reviewers specifically mention finding items at significantly lower prices compared to other retailers, which motivates them to purchase from the site despite potential risks.

20 reviews mention this

Product Quality

5.0/10

Some reviewers express concerns about the quality of products received from Mountainsteals, with reports of damaged items, missing parts, or misrepresented product descriptions. A few customers claim they received used or defective items, leading to frustration and the need for returns.

10 reviews mention this

Pros & Cons

What Customers Love

Offers significantly discounted prices on outdoor gear Mentioned 20x
"Great pricing, terrrriiiible customer service. Rude and inattentive staff. No follow up. Waste of time even trying to get help. Purchase at your own risk (and potentially benefit! Cus GREAT pricing!)..."
Occasionally provides fast shipping and delivery Mentioned 7x
"No wait time with customer service - answered phone on weekend and delivered product five days earlier than scheduled."
Some customer service representatives are helpful and responsive Mentioned 7x
"she was very speedy at resolving my issues and super patience & understanding! great customer service"
Provides a wide selection of outdoor gear and apparel Mentioned 3x
"Great value for great gear!"
Easy to contact customer service Mentioned 3x
"This place had great prices and they were easy to contact and get a refund after I changed my mind about buying a pair of bindings."

Common Complaints

Customer service is often unhelpful, rude, and unresponsive Mentioned 42x
"Great pricing, terrrriiiible customer service. Rude and inattentive staff. No follow up. Waste of time even trying to get help."
Return and refund process is difficult and can involve unexpected fees Mentioned 35x
"You will be charged for ALL shipping costs for returns"
Shipping can be slow and unreliable, with packages sometimes delivered to the wrong address or stolen Mentioned 25x
"Order not delivered, no help from company"
Product quality can be inconsistent, with some items arriving damaged or misrepresented Mentioned 10x
"Shipped a damaged item"
Canceling orders can be difficult, even shortly after placing them Mentioned 3x
"They're quick to take order but slow to get them out and they make cancelation virtually impossible unless it's done immediately after placing order, even 30 minutes afterward it too long."

Common Questions About Mountainsteals

Answers derived from customer review patterns

Is Mountainsteals legit and trustworthy?

Mountainsteals, while offering legitimate products, has a mixed reputation for trustworthiness based on the reviews. While some customers receive their orders without issue and are happy with the prices, a significant number report negative experiences with customer service, returns, and shipping. Many reviewers describe difficulties obtaining refunds, receiving damaged items, or dealing with unresponsive customer support. Therefore, while Mountainsteals is a real company, potential customers should be aware of the risks and consider them before making a purchase.

Based on 45 reviews

Does Mountainsteals have good customer service?

According to the reviews, Mountainsteals' customer service is inconsistent and often problematic. Many reviewers describe negative experiences, citing rude, unhelpful, and unresponsive customer service representatives. Customers report difficulties resolving issues with orders, returns, and refunds, and some claim they were given conflicting information or ignored altogether. While a few reviewers mention positive interactions with specific customer service representatives, the overall sentiment suggests that Mountainsteals' customer service is a significant area of concern.

Based on 42 reviews

Is Mountainsteals worth it for small business?

Whether Mountainsteals is worth it for small businesses depends on their risk tolerance and specific needs. The discounted prices can be attractive, but the inconsistent customer service and potential for complications with returns and shipping may outweigh the benefits. If a small business needs reliable and predictable service, Mountainsteals may not be the best choice. However, if the business is willing to accept potential delays and customer service issues in exchange for lower prices, it could be a viable option.

Based on 30 reviews

What is Mountainsteals' return policy like?

Mountainsteals' return policy is a frequent source of complaints among reviewers. Many customers report unexpected shipping fees, delays in receiving refunds, and difficulties obtaining store credit. Some reviewers claim they were charged for return shipping even for defective items, while others were denied refunds due to alleged signs of wear, even when the items were returned in new condition. The return policy is often perceived as unclear and unfavorable, leading to frustration and negative experiences.

Based on 35 reviews

Why is shipping so slow at Mountainsteals?

Several factors may contribute to slow shipping times at Mountainsteals, according to customer reviews. Some reviewers report that orders take longer to process and ship than expected, while others mention issues with the delivery service itself, such as packages being delivered to the wrong address or experiencing delays in transit. Additionally, some customers claim that Mountainsteals' customer service is unhelpful in resolving shipping problems, further exacerbating the issue.

Based on 25 reviews

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